Mapping a Mailbox Folder to an Event Documentation

A folder mapping tells BackOps that everything in one of your mailbox folders belongs to one event. It is the most reliable way to control routing, because a mapping is checked before contact matching and always wins. If you already keep a folder per show in Outlook, mapping those folders takes minutes and removes most guesswork.

You need a connected mailbox first. Mappings belong to a mailbox, so each connected mailbox has its own list.

Map a Folder

Open Folder mappings

Open Communications from the top bar and select Folder mappings in the left panel. Create mappings here: the Inbox page lists mappings, but its Select event list has no events to choose from.

Select Add mapping

The folder picker opens, showing the top level of your mailbox. Open a folder to see its subfolders.

Choose the folder

Select the folder whose mail should go to one event.

Choose the event

Pick the event from the Select event list. The list shows the events of the organization you are currently working in.

Save

The mapping appears as a folder, an arrow, and the event name.

From then on, mail that arrives in that folder is filed to the event.

Remove a Mapping

Select the trash icon on the mapping's row. Mail that arrives in that folder afterward is routed by contact matching like any other message.

Good to Know

Because a mapping outranks every other signal, a mapped folder sends all of its mail to the event, including messages that mention other events. Keep a mapped folder for one event only. A mapping shows the event name saved with it. If no name was saved, it shows a short event code instead.

For the full order BackOps checks, see how mail is routed.